Return and refund policy
Last updated September 2026
Draft: not yet approved. This text is a working draft that AGIZA's management and legal advisers must review and approve before it takes effect.
Asking for a return
- Open the order in your account and choose Return items. The button is available after delivery, for the number of days shown on the order.
- Choose the items and quantities, the reason, and explain the problem. You can add photos from your account on the website.
- AGIZA reviews every request, whichever store sold the item.
What happens next
- If the return is accepted, AGIZA arranges for the items to be collected or brought back and inspects them.
- After inspection AGIZA approves or rejects the return and tells you why.
- An approved refund is paid by AGIZA to your original payment method or mobile money number, and you can follow its status in your account.
Items that can't be returned
Items that are used, damaged by the customer, or missing parts or packaging may be refused, unless they were faulty or not as described.
If a seller can't supply your order
If a seller can't supply part of your order, AGIZA cancels that part, reduces your total and refunds any amount you already paid for it.
Help
Contact support@agiza.co.tz or the support chat in your account.