Seller terms

These terms apply to businesses selling on AGIZA. They are in addition to the terms of use.

Joining

You apply in the AGIZA Seller app with your AGIZA account and accurate business, tax and payout details, and may be asked for business documents. Stores are managed only in the AGIZA Seller app. AGIZA may approve, ask for changes, reject or later suspend a store.

Listings

• Products must be legal, genuine, accurately described and priced in Tanzanian shillings.
• AGIZA reviews products before they are published and may reject or disable them.
• You must keep your stock levels up to date.

Orders

• Accept orders promptly and mark them ready when packed; AGIZA collects them from your pickup address.
• If you can't supply an item, report it on the order straight away. AGIZA will tell the customer and may cancel your part of the order.
• You never contact customers directly about an order; AGIZA handles all customer communication.

Commission and payouts

• AGIZA deducts its commission, at the rate shown in the AGIZA Seller app, from each sale.
• Earnings become payable once the order is delivered and fully paid, and are paid to your registered payout account on AGIZA's payout schedule.
• If a customer is refunded for your item after you were paid, the amount is deducted from your next payout. Every change is shown in your earnings statement.

Returns and reviews

You can respond to returns and reviews about your products. AGIZA makes the final decision on returns and refunds.

Contact

Seller support: support@agiza.co.tz.